Frequently Asked Questions
Everything you need to know about our premium artisanal teas and delivery services.
How should I store my loose-leaf tea to maintain freshness?
To preserve the aroma and flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our original airtight tins or a sealed opaque container.
Where do you source your tea leaves from?
ICHA TEA sources directly from sustainable tea gardens across Asia, including high-altitude farms in Taiwan, Japan, and China. Each batch is hand-selected and tested for quality and purity.
What are your shipping rates and delivery times?
We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return tea products if I am not satisfied?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if there is an issue with your order or the packaging is damaged, please contact us within 14 days for a replacement or refund.
Are your tea bags biodegradable?
Yes, our pyramid tea bags are made from plant-based cornstarch (PLA), which is 100% biodegradable and plastic-free, ensuring a clean brew for you and the environment.
Do you offer wholesale opportunities for cafes or offices?
Absolutely. We provide bulk pricing and wholesale accounts for businesses. Please reach out to our partnerships team via the contact page for our current catalog and pricing tiers.