Returns & Refunds Policy

At ICHA TEA, we strive for the highest quality in every leaf. Due to the perishable nature of our products, we offer returns or replacements on items that arrive damaged or incorrect within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product or incorrect tea blend along with the original packaging.

• 3.
  Review Process

  Our quality control team will review your request within 48 hours to determine eligibility for a refund or exchange.

• 4.
  Resolution

  Once approved, we will ship a replacement immediately or issue a full refund to your original payment method.